Return & Refund Policy

1. Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within the specified return period.

2. Return Period

Most items can be returned within 7 days of delivery. Some items may have different return periods as specified at the time of purchase.

3. Return Conditions

To be eligible for a return, items must:

• Be in original condition (unopened, unused, with original packaging)
• Include all original tags, labels, and accessories
• Be accompanied by proof of purchase (order confirmation or receipt)

4. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (fresh food, dairy products, etc.)
• Personalized or custom-made items
• Items that have been opened or used
• Items without proof of purchase
• Items damaged due to customer misuse

5. Return Process

To initiate a return:

1. Contact our customer service team within the return period
2. Provide your order number and reason for return
3. Follow the return instructions provided by our team
4. Package the item securely and send it back to us

6. Refunds

Once we receive and inspect your returned item, we will process your refund:

• Refunds will be issued to the original payment method
• Processing time: 5-10 business days after we receive the item
• Original shipping charges are non-refundable unless the item is defective or incorrect

7. Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.

8. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately (within 48 hours of delivery)
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund, including return shipping

9. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective, incorrect, or damaged due to our error.

10. Contact Us

If you have any questions about returns or refunds, please contact our customer service team through the app or website.

Last Updated: 2024

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